Brianna Demby

Master's

Business Administration

HCL Technologies

SENIOR SPECIALIST ACCOUNT SERVICES

- Ensure that Verizon is meeting all its contractual key performance indicators (KPI's), service levels and operating level agreements - OLA's). 100% order entry met - Provide customer recommendations during contract negotiations for supportable and executable terms - Proactively manage the submission - Salesforce, ensuring timely and accurate execution of program deliverables - Strategically ensured teams meet or exceed customer expectations by coaching and inspecting - Identified and improved performance tracking for decom orders by 90% - reduced orders from 50 to roughly 5 decoms orders a week - Define the scope and materials developed by proposal writer, to ensure deliverables meet applicable - Spearhead - Oversee Verizon Service Level Agreement (SLA) governance, including contractual SLAs and deliverables