Brien Willard-Southward

Location

Los Angeles, CA
Cambridge, MA
Education
    The University of Texas at Austin
    August 2006 - May 2010
    degree
    Bachelor's
    major
    Linguistics
Work Experience
    Twilio Inc.
    Senior Technical Support Engineer
    Los Angeles, CA, United States, 91671
    October 2017 - June 2021
    company
    Twilio Inc.
    title
    Senior Technical Support Engineer
    overview
    Remote. Use case implementation, design, and debugging for the Programmable Voice REST API. Emergency resolution. Contacting NOCs. WireShark PCAP analysis. Flask.& Django backends. Interface with C-levels for analysis using Google Docs, data tools like Tableau, Looker, BigQuery. REST API webhooks, SIP headers, WebRTC, cryptography, and PSTN issues.
    RingDNA
    Technical Support Engineer
    San Francisco, CA, United States, 94199
    August 2016 - October 2017
    ReadyTech
    Technical Support Analyst
    Oakland, CA, United States, 94666
    May 2015 - August 2016
    French Foreign Legion
    Soldier
    Calvi, 2B, France
    May 2010 - May 2015
Skills
Languages
EnglishFrenchGerman
Technical skills
javascriptpython
Skills
Writing Skills
Hobbies
Martial Arts