Byron Long
Location
San Francisco, CA
Education
T
The University of Texas at Austin
August 2001 - December 2005
degree
Bachelor's
major
Communication Studies
Work Experience
T
Torch
Enterprise Global Customer Success Manager
January 2021 - January 2023
company
Torch
title
Enterprise Global Customer Success Manager
F
Flockjay
Customer Success Lead Student Success
January 2021 - January 2021
C
Checkr
Founding Customer Success
January 2018 - January 2020
S
Synopsys
Global Operations Customer Education AND Professional Services
January 2016 - January 2018
Skills
Languages
EnglishSpanish
Skills
Application Programming Interfaces (APIs)Artificial IntelligenceAutomated Customer Account Transfer ServiceBusiness CommunicationBusiness ConceptsBusiness Process ImprovementBusiness to Business CommerceCommercial KnowledgeCommunication SkillsConfluenceConsultative SellingConsultingConversion MarketingCross SellingCustomer ExperienceCustomer Relationship ManagementCustomer RetentionDecision Making SkillsDemonstration SkillsElectronic MailingEmployee OnboardingFinancial StocksGPTHelp DeskHubspotInstructional DesignJSONLeadershipLearning DevelopmentLearning Management SystemsManagement DevelopmentManagement of ChangesMarketing Co-OperationsMediationMentoringMetricsNegotiation SkillsPassionateProduct Information ManagementProfessional Development ProgramsProfessional ServicesProfit-Based Sales TargetsProject ManagementRevenue GrowthSalesSalesforce.ComSelf MotivationService DeliverySoftware as a ServiceSQL DatabasesStakeholder ManagementStrategic AlignmentSurveysTeam WorkingUpselling SkillsUser ExperienceWorkflowsZendesk