- Managed customer accounts to secure customer satisfaction and repeat business
- Trained and mentored new sales representatives
- Retained excellent client satisfaction ratings through outstanding service delivery
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Developed and implemented sales strategies to increase profits
- Met with existing customers and prospects to discuss business needs and recommend
- Developed and delivered engaging sales presentations to convey product benefits
- Developed and implemented marketing plans to increase brand awareness and drive sales
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Engaged in friendly conversation with customer to better uncover individual needs
- Listened to customer needs and desires to identify and recommend optimal products
- Opened, shelved and merchandised new products in visually appealing and organized
- Built customer loyalty and retention by delivering excellent shopping experiences
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
- Developed strong rapport with customers and created positive impression of business