- Served as a skilled communicator, interpreting complex healthcare and insurance requests to prepare accurate information and documentation for customers - Reviewed and processed customer inquiries, ensuring all require…

- Provide front-line support and troubleshooting for client inquiries, utilizing proprietary software systems to diagnose and resolve issues efficiently - Accurately document all customer interactions, issues, and resolu…

Provided front-line technical support for customers and internal users, assisting with troubleshooting software, system, and account-related issues. Delivered timely resolution through ticketing systems while maintaining…

- Provided technical and operational support, acting as a key liaison between employees, users, and internal departments to resolve system and workflow issues. - Assisted in troubleshooting and data accuracy, ensuring do…

- Provided technical and operational support, acting as a key liaison between employees, users, and internal departments to resolve system and workflow issues - Assisted in troubleshooting and data accuracy, ensuring doc…

- Evaluated accuracy and quality of data entered into agency management systems; utilized specialized software to process claims, enter data, and generate reports for management - Produced and updated detailed documents,…

- Soluto tech support for Verizon Client serving Fios, AOL, Yahoo

- Served as a primary point of contact for customers, diagnosing technical issues and delivering clear, step-by-step solutions in a high-volume environment - Processed and documented customer cases in ServiceNow with pre…

- Served as a primary point of contact for customers, diagnosing technical issues and delivering clear, step-by-step solutions in a high-volume environment. - Processed and documented customer cases in ServiceNow with pr…

- Delivered advanced technical support for Verizon Fios, AOL, and Yahoo! clients, demonstrating expertise in network and software troubleshooting - Achieved consistent high marks in individual quality and performance goa…

- Managed customer account support, billing inquiries, and documentation with strong attention to detail and professionalism - Processed orders and account changes, ensuring alignment with customer specifications and com…

- Managed customer account support, billing inquiries, and documentation with strong attention to detail and professionalism. - Processed orders and account changes, ensuring alignment with customer specifications and co…

- Provided first-level technical support, effectively diagnosing and resolving a high volume of customer software and service issues via phone - Utilized a structured questioning methodology to research and resolve compl…