Casey Franceschy

Bachelor's

Computer Science

Irvine Unified School District

Technical Specialist III

- Consistently achieved top rankings in Zendesk metrics by improving response time, resolution time, and user satisfaction through efficient ticket management. - Utilized Asana for project management, collaborating with software support and networking teams to streamline processes and enhance project efficiency. - Contributed to optimizing system performance across a network of over 1200 devices for students and staff. - Managed hardware and software inventory to ensure efficient resource allocation and maintenance tracking. - Provided technical support services for users, troubleshooting and resolving issues with computer systems, peripherals, and software. - Created and updated documentation for staff, detailing processes and ensuring clarity for end-users. - Maintained user accounts on Active Directory and applied security policies to safeguard computers and the network. - Assisted with network troubleshooting and administered local area networks. Participated in related meetings and in-service trainings to stay updated on technology trends and best practices.