Ceama Cooper

Location

Charlotte, NC
Education
    Western Governors University
    April 2019 - May 2022
    degree
    Master's
    major
    Cyber Security Systems
    Bowie State University
Work Experience
    Teksystems
    L2, Service Desk Analyst
    Augusta, GA, US
    December 2019 - present
    company
    Teksystems
    title
    L2, Service Desk Analyst
    overview
    - Tier II Service Desk support across a multitude of platforms, web applications, and operating systems - Administered tiered support and technical resolution of product and services - Supported multiple Government clients in First Contact Resolution handling customer request in relation to Software, Hardware, and Network Support utilizing Remedy IT Service Management
    US Army
    Training Supervisor
    Ft Gordon, GA, US
    October 2018 - December 2019
    US Army
    IASO, Information Assurance Security Officer
    Ft Gordon, GA, US
    July 2015 - July 2018
    Verizon Wireless
    Business Consultant Lead
    Bowie, MD, US
    January 2009 - December 2013
    Xfinity Comcast
    Direct Sales Rep /Service Technician
    Bowie, MD, US
    January 2007 - December 2009