Celina Figueroa
Location
Manchester, CT
Education
C
Capital Community College
August 2021 - May 2024
degree
Associate's
major
Liberal Arts and Sciences
G
GLASTONBURY HIGH SCHOOL
Work Experience
C
CAPSPECIALTY INSURANCE
INTERN CLAIMS AND OPERATIONS
January 2023 - December 2023
company
CAPSPECIALTY INSURANCE
title
INTERN CLAIMS AND OPERATIONS
overview
- Interfaced with clients / other departments via email, phone, or Zoom calls
- Prepared generic correspondence for policyholders
- Data entry: regularly tasked with the creation of or management of various Excel spreadsheets
- Assisted with the migration of 1500+ older claims to a new system
- Responsibly handled highly confidential legal / claims information per company procedures
- Independently resolved technical issues and other obstacles to clear 60-80 loss run requests per day
- Demonstrated adaptability and the ability to learn on the job by picking up tasks from coworkers who were at capacity
Skills
AdaptabilityAdministrative OperationsAttention to DetailCash Register OperationCommunication SkillsCultural ActivitiesCuriosityCustomer ServiceData Entry SkillsEvent ManagementFiling SkillsInformation TechnologyInsurance Claim ProcessingLeadershipMeetings Organisation and PreparationMicrosoft ExcelOffice ProceduresOrder PickingSales PromotionSelf MotivationTyping Skills