Chaithra Lakshmi Narasimhan

Location

West Lafayette, IN
Chennai, India
Education
    Purdue University-Main Campus
    January 2024 - May 2025
    degree
    Master's
    major
    Engineering and Technology Management
    Sastra Deemed University
Work Experience
    PayPal
    Technical Product Manager Risk Platform
    Chennai, TN, India
    March 2023 - December 2023
    company
    PayPal
    title
    Technical Product Manager Risk Platform
    overview
    - Redesigned dispute handling for Amex P2PPass for annual disputed amount of - $2.4M, achieving 60% reduction in development time & resolving legacy issues by collaborating with American Express (Amex), UX, Legal & Engineers - Led migration of $2.6M disputes workflows (Venmo Debit Card, BillPay) to in-house case management tool within 5 - Reduced initial seller contact rate by 70% by collaborating with Engineers & Policy, leveraging SQL for tracking IDs - Deployed a feature impacting - 13k agents, limiting case reopening based on role access for compliance adherence
    Freshworks
    Associate Program Manager Customer Success
    Chennai, IN-TN, IN
    October 2020 - February 2023
Skills
Acceptance TestingAerospace EngineeringAgile MethodologyAlgorithmsBusiness to Business CommerceCalibrationCase ManagementCiscoConfluenceConsultingCustomer Relationship ManagementCustomer SatisfactionDashboardsData MiningDebits and CreditsEmployee OnboardingEmployee RetentionFigmaForecasting SkillsGoogle AnalyticsIntrusion Detection SystemsJIRAKanbanKey Performance IndicatorsLeadershipLean Six Sigma Green BeltLucidchartManagement of EngineersMarket ResearchMicrosoft AccessMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft SharePointMicrosoft WordMySQLOnline MeetingsPower BIProduct ManagementProduct Requirement DocumentsProject ManagementRisk AnalysisRisk ReductionSchedulingScrum MethodologySmartsheetSoftware EngineeringSoftware ToolsSQL DatabasesStatistical Process Control (SPC)Strategic ManagementStrategies of MarketingSupply Chain ManagementSystems ThinkingTeam ManagementTesting SkillsTrelloUser ExperienceUser FeedbackUser StoriesVisualizationWorkflows