Chardonnae Roy

Location

Garland, TX
Dallas, TX
Education
    Dallas College - Eastfield Campus
    June 2011 - April 2012
    degree
    No Degree
    major
    Journalism
Work Experience
    Genpact
    Social Media Analyst
    Richardson, TX, US
    June 2021 - September 2024
    company
    Genpact
    title
    Social Media Analyst
    Iqor US
    Retention Specialist
    Richardson, TX, US
    February 2018 - May 2021
    Iqor US
    Collections Agent
    Richardson, TX, US
    February 2018 - May 2021
    Group
    Collection Customer Service Representative
    Dallas, TX, US
    October 2015 - July 2017
    Dialog Direct
    Dispatcher
    Fort Worth, TX, US
    May 2011 - December 2012
Skills
Ability to MultitaskAccounts PayableAccounts ReceivableActive Listening SkillsAnalytical ThinkingAutomationBusiness PartnershipsCall CentersCaptionsCommunication SkillsCoordination SkillsCrisis ManagementCritical ThinkingCross SellingCustomer Demand PlanningCustomer Relationship ManagementCustomer SatisfactionCustomer ServiceData Entry SkillsEmployee RetentionExcellence in ServiceExpeditingGlobal Positioning Systems (GPS)Graphic DesignIndustrial PolishingInnovationInterpersonal SkillsKnowledge of FinanceLaw EnforcementLiveChatMedical EmergenciesNegotiation SkillsNetworking SkillsProblem SolvingProfessional AttitudeRadioReceptivityResource AllocationRoadside AssistanceSelf MotivationSocial MediaStrategic ThinkingTeam WorkingTelephone Call Reception ManagementTelephone SkillsTransferable Skills AnalysisUpselling Skills