Chiamaka Nnabugwu

Bachelor's

Health Sciences, General

Inn at the Colonnade, a DoubleTree by Hilton Hotel

Night Auditor

- Streamlined check-in processes for over 200 guests, ensuring efficient and smooth arrivals. - Improved operational efficiency through effective communication with the Operations Manager. - Resolved 95% of discrepancies within 24 hours, achieving a high compliance rate for timely information provision. - Enhanced revenue accuracy by meticulously balancing and auditing room, food and beverage, and telephone revenue. - Contributed to the development and implementation of policies that increased operational efficiency and guest satisfaction. - Maintained detailed and accurate records, ensuring all financial transactions are accounted for and discrepancies are addressed promptly. - Provided exceptional customer service, addressing guest inquiries and concerns during overnight hours with professionalism and care. - Played a key role in the financial reporting process, preparing accurate reports for management that support strategic decision-making.