- Lead administrator for the LXP, Stream and partnered with vendor, Learning Pool. Developed service procedures
- Implemented and designed the LXP, Stream, in one quarter
- Maintained quarterly analytics of user engagement in the LXP
- Administrator for related learning technologies, such as SurveyMonkey, YouTube and Zoom
- Designed and developed participant guides, learning reinforcement materials and videos for users to selfserve in multiple platforms
- Monitored LXP support cases in Zendesk
- Hosted ad hoc training for international leadership coaches and internal staff for various technical systems