Christine Lu

Location

New York City, NY
Madison, WI
Education
    Columbia University in the City of New York
    August 2023 - December 2024
    degree
    Master's
    major
    Statistics
    University of Wisconsin
Work Experience
    Empire Photography
    Customer Service Analyst
    September 2022 - June 2023
    company
    Empire Photography
    title
    Customer Service Analyst
    overview
    - Elevated 15% data quality through data cleaning and maintenance of client datasets surpassing 100,000 - Achieved a 30% increase in customer satisfaction ratings by responding promptly to inquiries - Led A/B testing initiatives for websites and email campaigns, provided technical support, diagnosed, and resolved IT issues, enhancing system functionality, and elevating overall customer experience
    Gugnir
    Data Analyst Internship
    New York, NY, US
    September 2021 - March 2022
Skills
A/B TestingAlgorithmsAnalytical ThinkingApache HadoopApache SparkAuditing SkillsBacktestingBig DataBusiness AnalysisBusiness DevelopmentBusiness StrategiesCase StudiesComputational StatisticsComputer ProgrammingCustomer ExperienceCustomer SatisfactionCustomer ServiceDashboardsData AnalysisDatabasesData CleansingData IntegrityData QualityData ScienceDecision Making SkillsDiagnostic TestsHealth CertificateImage ManagementKnowledge of CampaignsKnowledge of StatisticsLinear RegressionLogistic RegressionMaintenanceMarketing AnalyticsMatplotlibMentoringNumPyPandasPerformance ManagementPhotography SkillsPredictive Data AnalysisPredictive ModellingPresentationsPublic HealthPython (Programming Language)Real EstateReal Time DataRegression AnalysisSAS (Software)Scikit LearnSciPySPSS (Software)SQL DatabasesStakeholder ManagementStatistical Hypothesis TestingStrategic ThinkingTableau (Software)Technical SupportVisualizationWeb Scraping