Christopher Edwards

Bachelor's

Information Technology Management

Edwards Garment Infrastructure Team

Manager

- In this role, I was responsible for the infrastructure side of IT. I managed any projects, tickets and troubleshooting of all physical devices and most cloud integrations. With there being three people in the department, I had to often fix, replace, move or install equipment and Cat6. We had approximately 200 users across the US and Canada. I lead projects for a VOIP conversion and network overhaul. This increased our productivity and reduced tickets. My team also played a large role in the migration to D365. Along with people management I had to create, monitor and explain our department budget. This involved all purchases of laptops, desktops, peripherals and software licenses - Technologies Used - O365/Azure - Account creation, migration, SSO - Windows 10/Server 2012/Server2019 - Daily operating systems - Veeam - Backup for all servers - VMware - Virtual servers locally hosted - InTune - Device registration, policies, security - NinjaOne - Device management, access, tracking - 8x8/MS Teams - VOIP phone system - Ubiquiti - Network, Firewall, Security, Cameras - HP(Aruba) - Network and Wifi hardware (Replaced - Dell(Sonicwall) - Firewall (Replaced - Freshdesk - Tickets and productivity management - Network Administrator - This role was responsible for daily troubleshooting, repairs, maintenance, development and configuration that was beyond the scope of the level 1 technician. Server management, including upgrades and replacement. I had to troubleshoot, configure and replace several HP (Aruba) access points and switches. While it was not official, I also took responsibility for the level 1 technician and their management. I provided leadership and support where there previously was none. I completed the migration from G-Suite to O365 for the company, including our Canada office. I also redesigned our GPO system. Cleaning up hundreds of rules and combining them to usable and organized policies - G-Suite - Email, document sharing - HP (Aruba) - Network Infrastructure and Access Points - Dell (Sonicwall) - Firewall and VPN - Dell - Servers, PCs and monitors - Mitel - Phones - FreshDesk - Tickets - Veeam - Backup - VMware - Virtual environment