Christopher Tkach

Location

Wilmington, OH
Buffalo, NY
Education
    St. Bonaventure University
    August 2005 - June 2007
    degree
    Master's
    major
    Business
    State of New York College at Buffalo
Work Experience
    Connection
    Team Leader Customer Experience
    June 2024 - March 2025
    company
    Connection
    title
    Team Leader Customer Experience
    Zulily
    Supervisor Virtual Customer Service
    August 2020 - December 2023
    Amazon
    Team Manager Fresh Prime Now Virtual Customer Service
    October 2016 - August 2020
    JP Morgan Chase
    Team Manager Loss Claims
    Columbus, Ohio, US
    July 2011 - September 2016
Skills
Active Listening SkillsAvaya IP Phone 1140eBusiness Process ImprovementBusiness RequirementsCall CentersCloud ComputingCommunication SkillsConflict ResolutionContent ManagementCoordination SkillsCorrective and Preventive ActionCultural ActivitiesCustomer ExperienceCustomer Relationship ManagementCustomer SatisfactionCustomer ServiceDatabasesDemonstration SkillsEmotional IntelligenceEmployee Performance ManagementGenesysHuman ResourcesInsurance Claim ProcessingInterviewingKey Performance IndicatorsKnowledge of Professional DevelopmentLeadershipMachine SetupMentoringMetricsMicrosoft ExcelMicrosoft OneNoteMicrosoft OutlookMicrosoft PowerPointMicrosoft SoftwareMicrosoft WordNetworking SkillsOrder ProcessingPassionatePayroll ManagementPeople SoftPerformance ManagementProject ManagementQuality ManagementResponse RateRetail CommerceRetention RateRole-PlayingRoutingSalesforce.ComSchedulingSelf MotivationShopifyTeam BuildingTeam ManagementTime and Activity ManagementWorkdayZendesk