Clayton Wilms
Location
Beverly Hills, MI
Education
K
Kalamazoo College
September 2017 - June 2021
degree
Bachelor's
major
Business
Work Experience
O
OneMagnify
Operations Specialist/Program Administrator II
Detroit, MI, US
June 2023 - present
company
OneMagnify
title
Operations Specialist/Program Administrator II
overview
- Building and managing various SalesForce applications including CRM Service Cloud for multiple automotive clients
- SalesForce Trailhead Mountaineer-level employee with SalesForce BootCamp
- Creating, tracking, and managing projects via JIRA software for various internal websites
- Leading training sessions and client meetings for Ford client loyalties and incentives
- Problem solving/multi-tasking for automotive client calls and emails in various
- Creating and maintaining process flow documentation for internal application processes
- Identifying potential issues by providing detailed data analysis to client through weekly
D
Deluxe Media
Post Production Intern
Los Angeles, CA, US
September 2022 - April 2023
T
The Lighthouse Cafe
Hospitality/Lead Bartender
Hermosa Beach, CA, US
June 2021 - August 2022
S
Six14 Productions
Production Intern
Los Angeles, CA, US
June 2021 - July 2021
Skills
Languages
EnglishZulu
Skills
Ability to MultitaskAutomotive IndustryBootcampCatering ActivitiesCloud ServicesCommunication SkillsCreative WritingCultural ActivitiesCuriosityCustomer Account ManagementCustomer Relationship ManagementCustomer ServiceData AnalysisDistribution (Business)EditingExpertise in CommunicationsFlowchartsHard Work and DedicationJIRAKnowledge of HospitalityLeadershipMetricsMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointPost-ProductionPresentationsProblem SolvingProject ManagementSalesSalesforce.ComSales PromotionSoftware DebuggingStock ControlStrategies of PricingTelevisionUser Stories