- Office Manger
- Prepare and review operational reports and schedules to ensure accuracy and
- Monitor the facility to ensure that it remains safe, secure, and
- Hire and terminate clerical and administrative personnel
- Receive payments and post amounts paid to customer accounts
- Locate and notify customers of delinquent accounts by mail, telephone, or
- Persuade customers to pay amounts due on credit accounts, damage claims, or
- Advise customers of necessary actions and strategies for debt repayment
- Locate and monitor overdue accounts, using computers and a variety of
- Confer with customers by telephone or in person to determine reasons for
- Answer customer questions regarding problems with their accounts
- Trace delinquent customers to new addresses by inquiring at post offices
- Negotiate credit extensions when necessary
P
Professional Consulting Service
Conway, AR, US
October 2010 - January 2011
Customer Services Payment Poster and Claims Adjuster
Little Rock, AR, US
March 2008 - August 2010
A
Arkansas Oncology Associates
Claims Examiner II AND Payment Poster
Little Rock, AR, US
February 2004 - October 2006
Q
QualChoice/QCA
Claims Examiner
Little Rock, AR, US
November 2001 - March 2004
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Skills
AccountingAccounts PayableAccounts ReceivableActive Listening SkillsAdministrative OperationsAutomationBanking ServicesBilling ProcessesCalculationsConsultingContract ManagementCoordination SkillsCustomer ServiceData AnalysisDatabase AdministrationDatabasesDeposit AccountsDesktop ComputingElectronic Filing SystemElectronicsFile SystemsIcd-9Insurance Claim ProcessingInsurance Management and AftercareKnowledge of CredentialingKnowledge of FaxMaintenanceMedical Billing and CodingMerchandisingMicrosoft AccessMicrosoft OfficeMicrosoft WordNegotiation SkillsOffice ProceduresOncologyPassionatePersuasivenessPrimary CarePrintingProblem SolvingProject ManagementRefundingResearch SkillsReturn Merchandise AuthorizationSalesSchedulingServicing and Car MechanicsStock ControlStrategic ThinkingTeam WorkingTelephone Skills