Dabrika Dumas

Associate's

Accounting

TekSystems

Help Desk Analyst

• Support, examine, and repair computer systems, hardware, printers, and computer peripherals • Routes over 50 tickets daily • Closes over 100 tickets daily • Offer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems • Resolves computer problems, and give guidance on appropriate action/solutions • Provides computer desktop support in accordance with established policies and procedures • Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities