Danial Khan

Bachelor's

Information Technology (IT)

Fiesta Group

IT Business Analyst

- Support and maintenance of digital restaurant technologies, primarily related to off-premise ordering - Collaborates with corporate leadership to identify, evaluate and capture technology requirements - Support relationship with vendors, primarily related to off-premise vendors - Assist internal troubleshooting of system issues - Assist external troubleshooting to resolve any reported issues and manage the escalation of issues to the vendor support system - System administration including user logins and security, restaurants, reporting hierarchies and other key systems - Coordinate testing and evaluation of solutions in a lab environment - Manage the deployment of selected solutions to the restaurants - Maintain menu updates across all off-premise platforms - Support the Training teams for development of training materials and system roll-out - Coordinate user acceptance testing and support the pilot restaurants - Provide hands-on management and delivery of multiple projects to meet technology and business requirements on time and within budget - Develop knowledgebase articles to be used by the Help Desk for addressing commonly asked questions and resolving simple issues - Ensure technical documentation for the department is written for reference during trouble-shooting and future systems development - Proactively identify and resolve issues that may negatively impact a project or project deliverable - Answer calls from restaurant managers regarding problems or questions about the system - Develop and maintain reports and ad hoc queries as appropriate - Keep abreast of new technologies - Maintain confidentiality of sensitive company material and information - Keep manager and other key personnel informed of assignment and system status via timely communication and weekly written status reports