Daniel Eichelberger

Bachelor's

Economics

Braze.com

Customer Success Intern

• Created technical solutions involving Liquid and webhooks for a $1.15M ACV client that 3x'd • Designed a client lifecycle framework and workshop to speed up internal processes and improve the efficacy of interactions with clients • Presented to an $845K ACV client on the implementation and best practices of in-browser messaging to optimize marketing outcomes Identified areas for enhancement in Braze's data on clients' business metrics through Looker to support client health score improvements • Published article on company website detailing customer engagement advice: https://www.braze.com/perspectives/article/5-things-customer-engagement-intern