- Deliver active functional support in determining and resolving various factory-related IT issues by utilizing strong technical skills and knowledge
- Oversee, manage, and maintain range of systems and technologies, including SAP, Warehouse Management Systems, LMS
- Servers, Cisco Networking, vSphere, Microsoft Office, and JAMF
- Configured and optimized Cisco Networking infrastructure for secure communication within factory environment
- Collaborated with cross-functional teams to identify and implement IT solutions that enhance factory operations
- Supported and troubleshot MS Office suite applications, addressing user queries and technical issues promptly
- Used vSphere virtualization platform to oversee and deal with virtual machines and server environments
- Documented IT processes, procedures, and issue resolutions to create knowledge base for future reference