I am a science and tech enthusiast. I love working with programming languages to develop software that make life easier and information accesible to all.
Location
Baltimore, MD
Education
U
University of Maryland-Baltimore County
August 2020 - December 2022
degree
Master's
major
Computer Information Systems
minors
Artificial Intelligence and Robotics
Data Science
U
University of Maryland Baltimore county
August 2016 - May 2020
Work Experience
U
UMBC Career Center
Office Assistant
Ellicott City, MD, United States, 21043
August 2021 - present
company
UMBC Career Center
title
Office Assistant
overview
• Employed UMBCworks platform to run database queries, coordinate appointments, and renew accounts
• Worked closely with management in planning, coordinating, and executing events
• Monitored emails and responded to them with vigilance
• Administered calls and inquiries to ensure customer satisfaction, and resolved all conflicts
• Expertly processed 400+ customer inquiries significantly increasing customer satisfaction
• Administered institution’s database to keep up to date records of all information