David McNish

Location

Myrtle Beach, SC
Saint Albans, WV
Education
    ITT Technical Institute-Myrtle Beach
    August 2014 - March 2016
    degree
    Bachelor's
    major
    Project Management
Work Experience
    ServiceNow
    Junior App Developer
    Orlando, FL, US
    March 2017 - present
    company
    ServiceNow
    title
    Junior App Developer
    overview
    - Configure and customize the ServiceNow platform, including user interface, applications - Administer and secure the ServiceNow platform, including user and group management, roles and permissions, access control, encryption, and auditing - Monitor and optimize the performance and availability of the ServiceNow platform, including - Troubleshoot and resolve issues and incidents related to the ServiceNow platform, using tools such as diagnostics, debuggers, and scripts - Implement and manage ServiceNow updates and upgrades, following the best practices and guidelines - Collaborate and communicate with other ServiceNow administrators, developers, and stakeholders, using tools such as Service Portal, Knowledge Base, and Service Catalog - Provide Tier 1, Tier 2 and Tier 3 technical support for end users throughout the enterprise by - Diagnose and repair mid-to-high level issues, diagnose and repair complex 3rd - Manage and provide technical support for MS Teams licenses and Teams phone system - Document all support activities and interactions in the ticketing system and update the knowledge
    Consulate Health Care
    Service Desk Analyst
    Maitland, FL, US
    March 2016 - March 2017
    ITT Technical Institute
    Network Systems Administrator
    Myrtle Beach, SC, US
    June 2014 - March 2016
    US Marine Corps US Army
    May 2009 - July 2015
Skills
3-tier ArchitecturesAccess ControlsActive DirectoryAdministration of Computer SystemsAdministrative OperationsAttention to DetailAuditing SkillsCiscoCisco IOSCommunication SkillsComputer NetworksCriminal InvestigationCriminal JusticeCryptographyDashboardsDiagnostic SkillsElectrical SwitchesFirewalls (Computer Science)Health CareHuman-Computer InteractionIssue Tracking SystemsKnowledge BasesMarine BiologyMicrosoft AccessMicrosoft AzureMicrosoft TeamsMilitary ExperienceNetwork ArchitectureNetworking HardwareNetwork PerformanceNetwork RoutersNetwork ServerOperational SystemsPresentationsPrintingProblem SolvingProcedural KnowledgeProject ManagementSafety PrinciplesSelf Service TechnologiesService CatalogServicenowSocial WorkSoftware Bug ManagementSoftware DebuggingStakeholder ManagementTechnical SupportTopologyUser AssistanceUser AuthenticationWorkflowsWorkstations