- Actively identified signs of fraudulent activity by monitoring both disputed and regular transactions, leading to a reduction in chargebacks
- Conducted in-depth analyses and reviews on disputed transactions by collecting sample data to analyze fraud trends and chargeback
- Identified cases of refund abuse linked to fake accounts and implemented measures to prevent their creation
- Reduced payment fraud losses by 25% through manual review and automated triggers
- Managed the daily flow of account takeover fraud cases, involving in-depth analysis and root cause identification, and directed cases to the compliance team for further action
- Prepared and presented reports on fraud trends and analysis to management resulting in the implementation of new fraud prevention