Denisha Davis

Associate's

Computer Information Systems

Cyber Security Systems

Google

Cellular Support Technician

- Supports product lifecycle management activities, including asset receiving and box/unboxing of equipment - Support a complex and fast-paced environment with outstanding attention to customer - Provide support for mobile device issues, including network connectivity, device configuration, and troubleshooting hardware and software problems - Use ticketing systems to report individual work accomplishments and to track Service Level - Agreements (SLAs - Utilize Inventory Data management software to maintain inventory accuracy and workflow - Diagnose simple hardware issues - Provides technical support to customers via phone, email, and remote access applications - Diagnosed system errors and troubleshot technical issues for clients - Maintains accurate records of customer interactions and service requests