Derek Kung

Bachelor's

Information Technology (IT)

Tech Savvy Team

Junior IT Field Technician Intern

Provided hands-on technical support to clients, troubleshooting and resolving issues with computers, email systems, CCTV setups, internet connectivity, phone systems, and access control solutions. ● Consulted with clients to assess technical needs, troubleshoot challenges, and implement customized, effective solutions. ● Upheld exceptional customer service standards, addressing client inquiries and concerns with professionalism and efficiency. ● Partnered with senior technicians to install, replace, and maintain CCTV systems, and recording devices, ensuring reliable performance and functionality. ● Identified and resolved hardware, software, and network issues for clients, delivering efficient solutions onsite and via remote access. ● Assisted senior technicians in deploying and configuring new PCs and Mac devices, ensuring seamless integration into client environments.