Devin RIvera

Location

East Greenwich, RI
Lincoln, RI
Education
    New England Institute of Technology
    October 2022 - March 2024
    degree
    Associate's
    major
    Information Technology (IT)
    Jr Career AND Technical High School
Work Experience
    zyBooks Wiley
    Customer Technical Support Representative
    July 2023 - present
    company
    zyBooks Wiley
    title
    Customer Technical Support Representative
    overview
    - Provide technical assistance to customers experiencing difficulties with the learning platform including login - Diagnosis and troubleshooting of customer inquiries via email - Assisted in the review process in the January release of zyBooks' Introduction to Security+ & Introduction to Networking+ books - Worked collaboratively with zyBooks and Wiley authors to assess and provide constructive feedback on
    CVS Business Integration Center
    Technical Support Representative
    Smithfield, RI, US
    July 2021 - July 2022
Skills
Administrative OperationsCascading Style Sheets (CSS)CiscoCisco RoutersCommand-Line InterfaceComputer ProgrammingComputer SecurityCustomer ServiceElectrical SwitchesElectronicsFeedback ManagementHard Work and DedicationHelp DeskHTMLJavaScript (Programming Language)LeadershipLinux CommandsMechanical EngineeringMicrosoft AzureMicrosoft Certified Technology AssociateNetwork EngineeringNetworking SkillsPlatforms for LearningProblem SolvingPython (Programming Language)Robotics Design and ProductionRoutingSafety PrinciplesSelf MotivationSoftware TroubleshootingTeam WorkingTechnical SupportWindows Servers