- Troubleshoot hardware and software issues for employees and assist with setting up new computers/laptops
- Participate in vulnerability scanning and reporting on potential risks
- Assist with software installations and updates, participate in imaging and configuring new systems for employees, and help test new applications or systems before deployment
- Attend meetings or webinars to gain a deeper understanding of IT processes and engaged with my IT team
- Document IT procedures and assisted in maintaining inventory of IT equipment
- Assist in creating an automation workflow for updating to new version of Teams