- Spearheaded the creation and implementation of Single Service Portal (SSP), a Call Center CRM application for Airtel
- Made a custom plugin for Kong API Gateway in Lua to cater business specific authentication requirements
- Created a BFF (backend for frontend) application, enabling the development of new Client specific APIs from a set of existing
- APIs driven by a JSON configuration-based DSL. These APIs exposed to UI can be easily tweaked on the fly without any code
- These projects combined reduced the operational cost of CRM by 67
- Technologies used - Java, Spring Boot, Kong API Gateway, Redis, Kafka, Kibana, MongoDB, Drools