Ella Corn

Bachelor's

Information Technology (IT)

Syracuse University

Student Computer Consultant

Managed requests via Jira ticketing system for software and hardware support (Dell, HP, Lenovo, Mac); Assisted end-users via phone, MS Teams, Remote Desktop and physical visits to troubleshoot errors, outages or other technical issues. Managed loaner equipment and inventory including laptops, tablets and iPhone Scanners via Asset Tiger, set-up new hardware using DSA standards as shared or individual workstations, administered system upgrades, maintenance, and software deployments in Windows environment manually or via Active Directory group policies; Trained five new employees on Jira tickets and all other job responsibilities