Emilio Gonzalez

Location

San Francisco, CA
Education
    University of San Francisco
    August 2014 - April 2018
    degree
    Bachelor's
    major
    Business Administration
Work Experience
    Cxperts
    Customer Experience Lead
    August 2022 - present
    company
    Cxperts
    title
    Customer Experience Lead
    VXI Global
    Customer Service Support
    October 2019 - May 2022
    Headway BPO Solutions
    Customer Support Representative
    March 2018 - August 2019
Skills
AutomationBusiness AdministrationBusiness EfficiencyBusiness PlanningBusiness Process ImprovementCall CentersCommunication SkillsCustomer Communications ManagementCustomer ExperienceCustomer Loyalty ProgramsCustomer Relationship ManagementCustomer RetentionCustomer SatisfactionCustomer ServiceCustomer SupportData ReportingDecision Making SkillsEmployee OnboardingHard Work and DedicationHubspotHuman ResourcesInnovation ManagementInterpersonal SkillsIssue Tracking SystemsKnowledge BasesKnowledge of Professional DevelopmentLeadershipLiveChatMentoringMetricsNegotiation SkillsProblem SolvingProfessional CommunicationQuality ManagementReceptivityReliabilitySalesforce.ComSelf MotivationService OrientationService QualityStandard Operating ProceduresStrategic ThinkingStreamlineTeam ManagementTeam WorkingUser ExperienceWorkflowsZendesk