Emily Jagroop

Associate's

Information Technology (IT)

Project Management

NYC Department of Veterans

Information Technology Operations Manager

- IT Service Management: Oversee and responsible for the IT unit by directing and providing daily - Network & Security: Manage day to day and ongoing technical compliance measures, including, but - Responsible for analyzation and implementation of efficient technological security systems and conduct regular vulnerability assessment reviews, and develop, track, and execute a plan to remediate any actions identified during reviews - Compliance: Serve as the primary interface between external and internal auditors for the agency - Fiscal Operations: Oversee the approval of vendor negotiations and strategic plans for architectural - Policy: Develop and implementation standards, strategies and policies for the IT department for - Technical Support: Direct and provide agency-wide technical operational support and resolution for - Training: Develop and implement technical training as needed all systems and monitor compliance