Emmanuel Osei Saahene

Bachelor's

Computer Science

MARIANO'S

Supervisor/ customer service representative

• Led team to provide exceptional customer service, handle inquiries, resolve issues, and maintain a positive store atmosphere. • Implement comprehensive training on effective communication, conflict resolution, and product knowledge. • Improved customer service ratings by 20% within the first six months of assuming the role. • Reduced customer complaints by 15% through proactive issue resolution and improved staff training.