Eric Chiang
Location
La Palma, CA
Education
S
San Francisco State University
August 2018 - May 2022
degree
Bachelor's
major
International Business
Work Experience
S
Sandbox VR
Manager
Cerritos, CA, US
April 2021 - present
company
Sandbox VR
title
Manager
overview
- Resolve tech issues for a team of 20 promptly using technical expertise and problem-solving skills
- Maintain a sustainable competitive advantage for the company by developing and executing effective
- Leverage technical aptitude to resolve 98% of all escalated client complaints timely, enriching customer
- Analyze market trends and review company policy and procedures against arising needs regularly
- Advance the recruitment process by implementing a pre-screening assessment for all candidates
- Draft detailed ad hoc and scheduled reports using excellent written communication to capture sales
L
Luckys Supermarket
Customer Service Representative
San Francisco, CA, US
January 2020 - June 2020
Skills
Languages
ChineseEnglish
Skills
Business AdministrationBusiness ConsultingCommunication SkillsCourtesyCreativityCustomer Demand PlanningCustomer RetentionCustomer ServiceDecision Making SkillsFriendlinessInternational BusinessInterpersonal CommunicationsMarketing AnalyticsMarket TrendsPresentationsProblem SolvingProfessional AttitudeProject ManagementRecruitmentSalesService DeliveryStrategies of MarketingSuperstoresTeam Working