Esaie Cene

Location

Ohio City, OH
Massillon, OH
Education
    University of the People
    August 2021 - June 2023
    degree
    MBA
    major
    Business Administration
    Haitian State
Work Experience
    Daily Web Marketing
    Customer service and Business strategist Remote in USA
    December 2021 - present
    company
    Daily Web Marketing
    title
    Customer service and Business strategist Remote in USA
    overview
    - Providing introductory information to new customers - Ensuring that customers are satisfied with products or services - Following up with customers to check that they're still satisfied with any purchases - Collect data from customers interactions - Troubleshooting common issues with a product or service - Working with a team of CSRs and other departments to find appropriate solutions - Analyze data to understand market trends and make new business decisions - Inform customers of additional products or services
    Heart to Heart Health and Wellness
    Customer and employee success executive
    Canton, OH, US
    December 2021 - present
    Family Solutions of Ohio
    Program Manager Cleveland/Akron
    January 2019 - December 2021
    The Village Network
    Supervisor
    Wooster, OH, US
    January 2018 - December 2019
    Eighty
    Residential Support Specialist
    Wooster, OH, US
    January 2017 - December 2019
    See 2 More
Skills
Languages
EnglishFrenchHaitian CreoleSpanish
Skills
AccountingActive Listening SkillsAdministrative OperationsBudgeting SkillsBusiness AdministrationBusiness DevelopmentBusiness StrategiesClinical WorksCommunication SkillsConsultative SellingCoordination SkillsCrisis ManagementCritical ThinkingCustomer Communications ManagementCustomer Demand PlanningCustomer Relationship ManagementCustomer ServiceData AnalysisData CollectionDecision Making SkillsDigital MarketingDiversity AwarenessEmployee OnboardingEmployee RetentionEvent ManagementHealth CareJob Satisfaction MonitoringLeadershipMaintenanceMarketingMarket TrendsMedical EmergenciesMentoringPerformance ManagementProblem SolvingProcurement ManagementProgram ManagementPsychologyRecreational ActivitiesSafety PrinciplesSalesShoppingStakeholder ManagementStrategic ThinkingTeam WorkingTelephone SkillsTime ManagementTransportation ManagementTreatment PlansUpselling SkillsYouth Care