Eva Cevallos

Bachelor's

Business Administration

Linguistics

Hunger Free Oklahoma

Met personal/customer service team expectations

- Tulsa, OK - Managed large amounts of incoming calls - Identified and assess customers' needs to achieve satisfaction - Built sustainable relationships and trust with customers through open and interactive communication - Provided accurate, valid and complete information to customers inquiries - Met personal/customer service team expectations - Handled customer complaints, provided appropriate solutions and alternatives - Kept records of customer complaints when needed - Followed communication procedures, guidelines and policies