overview
- Led the design and delivery of technology assets for the FIFA World Cup, successfully allocating over 20,000 assets across 16 venues
- Directed the deployment of Technology, Telecommunications, and Broadcast Technology Services at multiple venues, ensuring compliance with FIFA's stringent requirements
- Built and managed a high-performing team of staff, contractors, and volunteers, resulting in increased operational efficiency and a reduction in service delivery issues
- Collaborated with Networking to ensure proper network drop installations
- Engaged with stakeholders, clients, providers, and government entities, adhering to governance structures and improving stakeholder
- Streamlined the collection and distribution of technology requirements across 50+ functional areas, including Media, Broadcast, Guest
- Operations, Marketing Rights Delivery, and Football Technology Innovation teams. Enhanced fulfillment accuracy, reduced overhead costs and minimized overscoping
- Managed the communication of infrastructure, services, and space needs to venue authorities and delivery teams, ensuring 100% alignment with project specifications and timelines
- Oversaw the tracking and management of technology equipment, improving record accuracy and asset retrieval times
- Developed progress, risk, and issue management reports using Monday and WeTrack
- Implemented BIM360, enhancing project collaboration and reducing delays by 35% while increasing cross-team collaboration efficiency
- Developed and enforced asset management processes following ITIL best practices, tracked KPIs to improve asset lifecycle performance
- Worked with Guide Vision to create a ServiceNow portal for the Technology Equipment Allocation plan, streamlining processes and reducing processing time by 50
- Maintained the Technology Equipment Allocation Process (TEAP) database and managed the Products and Services Catalog, improving
- Created and managed monitoring dashboards for senior management, tracking quantity and budget per city and per product. This initiative
- Managed procurement processes and balanced inventory, ensuring availability of critical assets and reducing lead times
- Worked with Logistics and Venue Technology teams to achieve an on-time fulfillment rate for Technology Asset requests
- Maintained meticulous records of asset assignments, transfers, and ownership changes, resulting in a 30% increase in tracking accuracy
- Collaborated with IT cybersecurity teams to align asset management with security standards, reducing security incidents
- Improved operational processes and service delivery, achieving an increase in efficiency across FIFA World Cup venues
- Utilized BIM360 and Power BI to enhance project management and data-driven decision-making
- Coordinated technology service delivery effectively, implementing a comprehensive change management process that improved stakeholder
- Applied ITIL best practices, improving asset lifecycle performance, increasing tracking accuracy by 30%, and reducing asset