Faryal Joseph


Location

Algonquin, IL
Education
    Roosevelt University
    January 2022 - December 2022
    degree
    MBA
    major
    Business Administration
    Roosevelt University
Work Experience
    Rjraheel Photography
    Client Manager Algonquin
    August 2021 - present
    company
    Rjraheel Photography
    title
    Client Manager Algonquin
    overview
    - Managed client relationships and provided exceptional customer service in the photography industry - Collaborated with clients to understand their needs and recommend appropriate photography services - Coordinated photo shoots, including scheduling, location scouting, and equipment setup - Ensured client satisfaction by delivering high-quality photographs and timely project completion - Developed and maintained a strong network of industry contacts to generate new business opportunities - Developed and implemented strategies to increase client retention and repeat business - Identified and pursued opportunities to upsell and cross-sell photography services to existing clients - Identified potential clients and developed strategies to attract them to the company - Developed and delivered client presentations to showcase the company's photography services and highlight the potential value to the clients - Conducted market research and analyzed industry trends to identify new business opportunities and target markets for photography services - Acted as a main point of contact for clients, addressing any questions or concerns they may have and providing timely and accurate resolution to issues - Built and maintained strong relationships with key decision-makers in the photography industry to increase brand visibility and secure new client - Skills - Risk Management - Problem Solving - Customer Service - Time Management - Communication
    Bank of America
    Call Center Customer Service Representative Algonquin
    October 2020 - present
    Bank of America
    Bank Teller Lake Zurich
    August 2013 - October 2020
    Kohls
    Sales Floor Associate Arlington Heights
    October 2017 - October 2018
Skills
Languages
EnglishHindiPunjabiSpanishUrdu
Skills
Attention to DetailBanking ServicesBank RegulationsBrand ManagementBusiness DevelopmentBusiness PartnershipsBusiness Process ImprovementCall CentersCommunication SkillsConfidentialityCoordination SkillsCultural ActivitiesCustomer Demand PlanningCustomer ExperienceCustomer Loyalty ProgramsCustomer Relationship ManagementCustomer RetentionCustomer SatisfactionCustomer ServiceCustomer SupportDatabasesEmployee OnboardingEmployee RetentionFinancial AccountingKnowledge of Purchasing ProcessesMarket ResearchMaster of Business Administration (MBA)Mechanical AssemblyMentoringNetworking SkillsPhotography SkillsPresentationsProblem SolvingProfessional AttitudeProfit-Based Sales TargetsReceptivityRisk ManagementSafety PrinciplesSalesSchedulingSelf MotivationShoppingSoftware SystemsStrategic ThinkingStreamlineSurveysTarget Market SelectionTeam WorkingTime ManagementTrustworthinessTyping SkillsUpselling Skills