Fatin Ahmed

Bachelor's

Computer Science

Vinson & Elkins LLP

Help Desk Analyst l Intern

- Imaged and configured new laptops with Windows 7 Enterprise Image - Assisted employees with troubleshooting software and hardware needs - Answered the IT service desk phone and provided technical support to staff - Resolved problems by gathering information, diagnosing users' needs, conducted research to find the correct solution and confirmed that users can access the required application - Experience in Inventory, Warehouse management and/or Desktop Support - Created, assigned, updated, and resolved tickets - Ensured computing devices are deployed after configuring them - Responsible for managing printers in fifteen floors - Handle technical troubleshooting within an enterprise environment, including system crashes, slow-downs, and data recoveries. Engage and track Priority 1 issues, with responsibility for the timely documentation, resolution, and closure of trouble tickets