- Utilized diverse tools to expedite lesson creation and enhance student involvement in classroom activities
- Specialized teaching methods for students based on quantitative data, personal ability, and learning style
- Organized and led faculty meetings, resulting in improved tailored instruction along with student aid programs to assist in their educational development
A
AMGEN
Technical Support NTT Data
September 2022 - November 2023
G
Guide House
Customer Support
January 2022 - August 2022
H
Harte Hanks
Customer Support
May 2020 - December 2021
Skills
Ability to MultitaskAkamaiAmazon Web ServicesCitrix SystemsCloud ComputingComponent Content Management System (CCMS)CostpointCultural ActivitiesCustomer Identity Access ManagementCustomer Relationship ManagementCustomer ServiceCustomer SupportDatabasesData ScienceData StreamingEconomyInstructional DesignInsurance Claim ProcessingJIRALiteratureLoansMicrosoft AccessMicrosoft OfficeMicrosoft SharePointOktaOracle ApplicationsProblem SolvingReceptivitySalesforce.ComScrum MethodologyServicenowSoftware as a ServiceStyles of LearningTeachingTeaching English as a Second LanguageTechnical SupportTelephone SkillsUser AuthenticationWorkdayZendesk