- Redesigned Bus Information and Control System website enhancing information optimizing display, data input, and workflows for the government
- Designed clear, straightforward, simple UI and interfaces optimized for targeted user group (middle-aged, low-tech users
- Optimized site information architecture and navigation for simplified user journeys
- Introduced new features including Effective Communication Channels and Role-based User Access to facilitate
- Conducted usability tests with 25 users to evaluate user flows, time on task, and success rate. Identified UX