Gabriela Lener

Associate's

Fashion Design and Merchandising

HT Home Design

Administrative & Operations Manager

• Served as first point of contact for all inbound client calls and showroom walk-ins for a design-build firm, providing consultative support and connecting customers with the right products and services. • Participated in client remodel meetings, helping facilitate conversations between clients and the design team and ensuring follow through on project details and next steps. • Sold materials and design products directly to walk-in customers on the showroom floor, developing strong product knowledge and customer relationship skills in a creative industry setting. • Managed Instagram presence for the firm, creating content to showcase projects, engage followers, and maintain brand visibility. • Administered and maintained CRM platform (Buildertrend), enforcing data quality and managing user accounts, subscriptions, and access permissions. • Served as in-house bookkeeper, overseeing day-to-day financial records including reconciling accounts, recording bank transactions, and processing invoices. • Onboarded new staff by training on office systems, software tools, and operational procedures; managed vendor relationships and office operations end-to-end.