Giselle Rojas Ubence

Bachelor's

International Business

Hornblower Cruises & Events Corporate Offices

Central Reservations Center Agent

• Booked approximately 40 daily online reservations for loyalty and new sales, while using upselling techniques to suit customers’ needs. • Provided administrative support by handling inbound, outbound calls, and maintained complex databases and data entry. • Handled confidential customer information, as well as verifying and processing credit card information on Salesforce. • Prioritized and effectively managed working on emails and chats on I3, while handling calls on Talk Desk.