• Engaged in problem solving by performing system analysis, interpreting data, and providing written recommendations to ensure customer operations are performing at optimal levels
• Consulted with customers in selling and supporting company products and systems
• Monitored and updated any malware infected devices
A
Apple
Technical Support Specialist (Applecare Advisor)
San Antonio, TX, United States, 78299
March 2018 - September 2018
V
Verizon
IT Support specialist
Houston, TX, United States, 77250
August 2014 - December 2017
Fun Fact
Cyber security has been my passion since 5th grade always knew I wanted to do something with computers always stayed intrigued.
Passion
All aspects of cyber security and anything related to finding and assessing vulnerabilities.