- Creation and oversight of processes such as upselling and cross-departmental projects for client retention
- Increase of 840% in billable time logged by employees within a 6-month period
- Consistent audits of accounting
- Identify cost savings (i.e. $40K+ annual savings by moving clients to their own CTM accounts
- CRM oversight and administration
- Approve sales contracts, proposals, and project scopes of future and current clients