Halima Rhea

Master's

Public Administration

NEWPORT NEWS COMMUNITY SERVICE BOARD

COMPLIANCE AND STANDARDS MANAGER

- Oversee human rights, incident reporting, corporate compliance, and substitute decision-making for the second-largest Community Services Board in the state - Develop, implement, and maintain compliance programs to ensure adherence to relevant laws, regulations, and organizational policies - Oversee the entire project lifecycle, including the identification of requirements, goals, and timelines for the transition to a new incident tracking system - Manage the project lifecycle, identify requirements, goals, and timelines for transitioning to a new incident tracking system - Strengthen compliance through investigations, policy development, risk management, and supervision of training - Present and analyze statistical data for supervisory bodies, stakeholders, and constituents - Serve as a liaison for regulatory bodies and addressed in-house queries - Collaborate with relevant departments to investigate incidents and implement corrective actions - KEY ACHIEVEMENTS - Served as the point of contact for patient advocacy, resulting in an 85% reduction in issues and complaints