Heather Castiglia

Location

Mahopac, NY
Education
    Stratford University
    July 2015 - March 2016
    degree
    Other degree
    major
    Business Administration
    Ridgefield High School, Ridgefield, Connecticut
    September 2004 - June 2008
Work Experience
    InEvent Inc.
    Customer Support Representative
    Mahopac, NY, United States, 10541
    September 2024 - June 2025
    company
    InEvent Inc.
    title
    Customer Support Representative
    overview
    - Provided chat support to clients from Fortune 500 companies to assist with questions on how to use the platform and troubleshoot technical issues that arose. - Participated in the Buddy Program to assist new hires with getting acclimated to the InEvent culture and prepare for their certification. - Assisted w/ a government client partaking in meetings, offering support, and assisting with preparing presentations and documents for meetings w/ this client. - Lead team project to for a landing page project ensuring that all team members were participating, facilitating active communication and motivation to complete the project.
    Medely
    Customer Success Representative
    Mahopac, NY, United States, 10541
    July 2022 - August 2023
    EposNow
    Customer Service Representative
    Mahopac, NY, United States, 10541
    June 2021 - July 2022
Fun Fact

Some fun facts about me, I love learning languages! I studied French for 5 years in school, and I'm currently using Duolingo to brush up on my French and improve. I'm also using Duolingo to learn Italian. I'm also creative and love finding new ways to express my creativity, like crocheting.

Passion

My family and helping others motivates me to work hard and strive to continue to learn and grow. I'm also passionate about helping others and finding ways to give back to the community.

Skills
Languages
FrenchItalian
Technical skills
Cellular CommunicationGoogle ApplicationsGoogle DocsGoogle DriveMicrosoft OfficeSalesforce.ComZendesk
Skills
Calendar ManagementChat Customer ServiceCommunication SkillsCreative: problem-solver, resourcefulEmailPhone EtiquettePhone SupportProject CoordinationProject PlanningTeam BuildingTeam Management
Hobbies
Listening to Music
Crocheting
Creative Writing
Watching Movies
Foreign Language Learning