• Created and presented a new digital project intake form to senior leadership, leading to team wide adoption and improvements in requirements gathering, prioritization, and measurable KPIs
• Led a cross-functional project focused on wire information intake including user requirements gathering and project planning, leading to 90% reduction in manual processing
• Spearheaded project progress through multi-system integrations testing using Postman API, developing user interface mocks, and writing Jira user stories
• Modeled complex finance and client service processes using flow diagrams to visualize and improve operational risk and efficiency