Hira Ghafoor

Bachelor's

Information Technology (IT)

Blue Cross Blue Shield of Florida

Business Analyst

- Created and distributed regular reports/dashboards on system health, status of configuration initiatives, and customer ticket requests - Developed, administered, and enhanced tools and systems that managed the company's data - Researched, analyzed, and resolved issues relating to the BCBSFL administrative application called Work Allocation (EWOC - Translated high-level business requirements into functional specifications for the IT team and managed changes to such - Built and maintained training materials as necessary and led training sessions with users - Assisted in negotiating agreements and commitments by facilitating communication between various business units and IT from initial - Complied customer ticket requests and user configuration data using - Excel to ensure timely resolution and created reports which helped with getting my contract extended - Provided guidance to the teams while acting as a subject matter expert