Ileana Caba

Location

Perth Amboy, NJ
Education
    Berkeley College-Woodland Park
    September 2019 - August 2021
    degree
    Master's
    major
    Business Administration
Work Experience
    UNITED NATIONS FEDERAL
    PROCESS IMPROVEMENT LEAD LOAN SERVICING
    October 2022 - present
    company
    UNITED NATIONS FEDERAL
    title
    PROCESS IMPROVEMENT LEAD LOAN SERVICING
    overview
    - CREDIT UNION - Designed and executed process improvement projects, resulting in a 50% decrease in error rates - Conducted process assessments such as process field mapping, root cause analyses, and datadriven - Implemented robust quality control measures, including regular audits and performance metrics - Collaborated with cross-functional teams to identify bottlenecks and inefficiencies in loan - Lending with creating high-level process map for loan application notifications sent to UNFCU
    AFFINITY FEDERAL CREDIT UNION
    MORTGAGE SERVICING SPECIALIST
    August 2018 - September 2022
    AFFINITY FEDERAL CREDIT UNION
    MEMBER SERVICE REPRESENTATIVE
    March 2017 - August 2018
    PNC BANK
    BANK TELLER
    August 2015 - March 2017
Skills
Languages
EnglishSpanish
Skills
Auditing SkillsAutomationBanking ServicesBilling ProcessesBusiness AdministrationBusiness EfficiencyBusiness Process ImprovementBusiness Process MappingCall CentersCarrying out AssessmentsCommunication SkillsCourtesyCredit ReportsCross SellingCustomer Communications ManagementCustomer Relationship ManagementData AnalysisDatabasesData CollectionFinancial UnderwritingKnowledge of FinanceLeadershipLean Six SigmaLoan Origination ProcessLoansLoan ServicingLookup TableManagement of ChangesManagement of Investor RelationsMarket ResearchMaster of Business Administration (MBA)Microsoft ExcelMortgage InsuranceMortgage LoansPerformance ManagementProcessing of PaymentsProfit-Based Sales TargetsPython (Programming Language)Quality ControlQuality ManagementReal Estate FinanceRegulatory ComplianceSalesforce.ComService IndustriesService-Level AgreementSix Sigma Green Belt CertificationSix Sigma MethodologySQL DatabasesStakeholder ManagementStreamlineTableau (Software)Turnaround Time